HickoryTech provides around-the-clock technology support and monitoring for networks and unified communications. Our Technical Support Center is staffed 24x7x365 by experienced technicians and engineers who answer questions, fix issues and provide assistance. HickoryTech offers a variety of support options to meet the needs of your company.
- Single point of contact for support
- Trouble isolation, determination and resolution from experienced professionals
- Hardware failure diagnosis and maintenance coordination
- Trouble ticketing and automatic escalation
- Proactive Remote Monitoring Service for device, system and application alerting
- Remote-access to systems for support engineers to diagnose and fix problems
- Includes coverage for Cisco Unified Communications, IP Contact Center, Cisco Unity, network switches, routers, voice gateways, firewalls, servers & more
Keeping a proactive eye on your network with Total Care Monitor & Support
With Total Care Monitor & Support, there is no need to purchase and integrate complicated network management software. We keep track of your systems for IP communications, contact center, LAN/WAN, and much more. Our advanced monitoring tools allow us to deliver reports on health, faults and performance. HickoryTech Total Care Monitor & Support allows us to provide proactive support and ensure quick resolution of issues.